Shipping & Delivery
How local UAE delivery differs from direct import from Dubai Free Zone.
Last updated: September 2026
1. Local delivery — Dubai & Ajman
Local mainland delivery is fulfilled through an authorized BRIONES COFFEE distributor. The responsible distributor is identified during the ordering workflow before the local transaction is finalized and is reflected in My BRIONES / order information after assignment.
2. Distributor assignment
BRIONES may authorize more than one distributor. Assignment can depend on territory, capacity, product, service channel, availability and operational load. Reassignment may occur where operationally necessary, provided that any material change affecting the customer’s agreed price or terms is addressed appropriately.
3. Delivery charges and timing
Applicable delivery/logistics charges and estimated timing will be displayed before order confirmation once final commercial rates are activated. Delivery timing may depend on stock status, distributor capacity, address validation and order cut-off times.
4. Tracking and communication
Where available, customers can view order status in My BRIONES and communicate with the assigned distributor about delivery. BRIONES retains administrative visibility and can handle escalations.
5. Direct from Dubai Free Zone
Direct-import orders are not local UAE delivery. The commercial seller / invoicing entity is BRIONES COFFEE TRADING - FZCO, while eligible inventory may be held and serviced through the DMCC Coffee Centre in Dubai. Qualified buyers arrange their own destination import/freight or an agreed logistics structure. The confirmed stock, collection/release location, documentation, responsibilities and timing are set out in the applicable quotation/order.
6. Delivery issues
If an order is delayed, damaged, incomplete or delivered incorrectly, contact the assigned distributor through the order portal where available or email contact@uae.brionescoffee.com.